Patient Access & Scheduling Specialist - Orthopedics

University Hospitals; Westlake (OH); On-site; USD 34,000 - 44,000; Full time

Job summary

University Hospitals in Westlake, OH is seeking a Patient Access Representative for the Orthopedic Clinic. You will be the first point of contact, registering patients, collecting demographics, insurance info, and guiding them through scheduling and MyChart access.

Responsibilities include checking in/out patients, answering calls, validating data in EPIC, coordinating referrals, and ensuring accurate billing and PHI protection.

Qualifications

• 1+ year of customer service experience.
• Healthcare experience preferred.
• Strong communication and organizational skills.
• Ability to manage multiple tasks with interruptions.
• Understanding of PHI and patient confidentiality.

Responsibilities

• Check patients in and out for visits.
• Answer phones and schedule appointments.
• Assist patients with MyChart enrollment.
• Enter and verify patient demographics and insurance data.
• Coordinate with care team and EPIC workqueues.
• Schedule referrals and scans, ensure timely documentation.

Skills

Communication

Multitasking

Organizational skills

Attention to detail

PHI confidentiality

Customer service

Problem-solving

Education

High School/GED

Associate degree or progress

Medical Terminology (preferred)

Job description

University Hospitals in Westlake, OH is seeking a Patient Access Representative for the Orthopedic Clinic. You will be the first point of contact, registering patients, collecting demographics, insurance info, and guiding them through scheduling and MyChart access.

Responsibilities include checking in/out patients, answering calls, validating data in EPIC, coordinating referrals, and ensuring accurate billing and PHI protection.