Patient Access & Scheduling Specialist - Ophthalmology

University of California; Los Angeles (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

University of California’s Westwood Ophthalmology Call Center is seeking a patient-focused, on-site representative to ensure a seamless patient experience. You will handle pre-registration, data collection, referrals, scheduling, and communications with faculty and staff.

The role requires strong English communication, excellent interpersonal skills, and the ability to manage a multi-line phone system with professionalism and composure.

Qualifications

• Computer skills sufficient to communicate by email.
• Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.
• Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.
• Ability to prioritize tasks in a systematic manner to maximize efficiency.
• Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.
• Ability to work with frequent interruptions and to complete assignments in a timely manner.
• Experience working in Ophthalmology (preferred).
• At least 6 months working in healthcare, scheduling patient appointments (preferred).
• Familiarity with billing practices including Medicare/Medicaid (preferred).
• Bilingual in English and Spanish (preferred).

Responsibilities

• Pre-registering new and returning patients via telephone.
• Collecting demographic and insurance information.
• Entering authorizations and referrals.
• Scheduling appointments.
• Maintaining logs and tracking all activities.
• Communicating with faculty and office staff via email, paging system, and verbal messages.

Skills

Computer skills

English communication

Interpersonal skills

Task prioritization

Professionalism

Multitasking

Job description

University of California’s Westwood Ophthalmology Call Center is seeking a patient-focused, on-site representative to ensure a seamless patient experience. You will handle pre-registration, data collection, referrals, scheduling, and communications with faculty and staff.

The role requires strong English communication, excellent interpersonal skills, and the ability to manage a multi-line phone system with professionalism and composure.