Patient Access & Scheduling Specialist

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 69,000 - 84,000; Full time

Job summary

University of California - San Diego Medical Centers in San Diego seeks a patient access representative to handle registration, scheduling and insurance verification. You will guide patients through the enrollment process, obtain authorizations, and ensure accurate data capture.

The role emphasizes high-quality customer service, clear communication, and proficient use of hospital information systems to coordinate care and appointments across departments.

Qualifications

• Three years of call center/front desk experience in a large healthcare setting.
• Experience with registration, scheduling, and insurance verification.
• Knowledge of third-party payors and authorization processes.
• Strong communication and problem-solving abilities; able to work across systems.
• Proficiency in Epic or similar patient management software is preferred.

Responsibilities

• Handle customer service, registration and appointment scheduling for patients.
• Verify insurance eligibility and obtain necessary authorizations.
• Interact with patients via phone, collect demographic and financial information.
• Relay medical messages clearly to patients and clinic staff; use multiple systems during calls.

Skills

Customer service

Call center

Healthcare

Communication skills

Problem solving

Multi-system navigation

Self-starter

Education

Bachelor's degree

Tools

Epic Cadence

Job description

University of California - San Diego Medical Centers in San Diego seeks a patient access representative to handle registration, scheduling and insurance verification. You will guide patients through the enrollment process, obtain authorizations, and ensure accurate data capture.

The role emphasizes high-quality customer service, clear communication, and proficient use of hospital information systems to coordinate care and appointments across departments.