Ophthalmology Front Desk & Scheduling Specialist

UCLA Health; Los Angeles (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCLA Health is seeking a dedicated Healthcare Call Center Associate for our Westwood Ophthalmology unit. This on-site, full-time role supports patient pre-registration, demographic collection, insurance data entry, and appointment scheduling, ensuring a smooth patient experience.

Candidates should demonstrate strong English communication, interpersonal skills, and the ability to manage a multi-line phone system, with bilingual English/Spanish preferred.

Qualifications

• Computer skills to communicate by email.
• English verbal and written communication with patients and staff.
• Excellent interpersonal skills for diverse backgrounds with professionalism.
• Ability to prioritize tasks and manage a multi-line phone system.
• Professionalism under stress and interruptions while handling calls.

Responsibilities

• Pre-registering new and returning patients via telephone.
• Collecting demographic and insurance information.
• Entering authorizations and referrals.
• Scheduling appointments.
• Maintaining logs and tracking all activities.
• Communicating with faculty and office staff via email, paging system, and verbal messages.

Skills

English communication

Interpersonal skills

Scheduling experience

Multi-line phone handling

Time management

Bilingual EN/ES

Tools

Scheduling software

Job description

UCLA Health is seeking a dedicated Healthcare Call Center Associate for our Westwood Ophthalmology unit. This on-site, full-time role supports patient pre-registration, demographic collection, insurance data entry, and appointment scheduling, ensuring a smooth patient experience.

Candidates should demonstrate strong English communication, interpersonal skills, and the ability to manage a multi-line phone system, with bilingual English/Spanish preferred.