Surgery Scheduler & Patient Concierge (Ophthalmology)

University of California - Los Angeles Health; Los Angeles (CA); Vor Ort; USD 44.000 - 63.000; Vollzeit

Zusammenfassung

The University of California - Los Angeles Health is seeking a Surgery Coordinator for the Cataract & Refractive Surgery clinic to oversee all aspects of surgical coordinating and ensure a concierge-level patient experience for ophthalmology patients.

You will coordinate procedures, arrange pre-operative testing, verify insurance and authorizations, and guide patients through pre- and post-operative steps while maintaining EMR records and supporting daily clinic operations.

Qualifikationen

• Minimum 2 years in a medical practice, preferably ophthalmology or surgical scheduling.
• Knowledge of current patient billing practices including familiarity with managed care plans and governmental plans.
• High School Diploma and/or equivalent combination of education and experience.
• Excellent organizational skills to assure consistently effective and accurate scheduling of surgeries, communications with patients, co-workers and surgeons.
• Excellent interpersonal skills including the ability to deal effectively and in a positive manner with patients of varying backgrounds and temperaments, physicians and staff.
• Excellent verbal communication skills to facilitate the scheduling process and instructing patients about the process.
• Ability to prioritize work effectively and follow-through on tasks with minimal supervision.
• Strong organizational skills in maintaining records to facilitate sharing records with co-worker.
• Flexible personality and the ability to function well despite numerous interruptions.
• Ability to work well under the stress of occasional emergencies that need immediate scheduling.

Aufgaben

• Coordinate and schedule patient surgical and laser procedures for assigned faculty physicians.
• Schedule required pre-operative testing and appointments.
• Verify patient insurance coverage and obtain necessary prior authorizations, and provide guidance on billing.
• Serve as a patient liaison, guiding patients through the pre- and post-operative process.
• Maintain accurate documentation and patient records within the electronic medical record system.
• Provide general clinic and administrative support as needed to ensure smooth daily operations.

Kenntnisse

Organizational skills

Surgical scheduling

Interpersonal skills

Verbal communication

Prioritization

Flexible

Medical office experience

Ausbildung

High School Diploma

Tools

EMR/EHR systems

Jobbeschreibung

The University of California - Los Angeles Health is seeking a Surgery Coordinator for the Cataract & Refractive Surgery clinic to oversee all aspects of surgical coordinating and ensure a concierge-level patient experience for ophthalmology patients.

You will coordinate procedures, arrange pre-operative testing, verify insurance and authorizations, and guide patients through pre- and post-operative steps while maintaining EMR records and supporting daily clinic operations.