Administrative Assistant II - Ophthalmology Call Center, Westwood

University of California; Los Angeles (CA); Vor Ort; USD 38.000 - 54.000; Vollzeit

Zusammenfassung

University of California’s Westwood Ophthalmology Call Center is seeking a patient-focused, on-site representative to ensure a seamless patient experience. You will handle pre-registration, data collection, referrals, scheduling, and communications with faculty and staff.

The role requires strong English communication, excellent interpersonal skills, and the ability to manage a multi-line phone system with professionalism and composure.

Qualifikationen

• Computer skills sufficient to communicate by email.
• Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.
• Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.
• Ability to prioritize tasks in a systematic manner to maximize efficiency.
• Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.
• Ability to work with frequent interruptions and to complete assignments in a timely manner.
• Experience working in Ophthalmology (preferred).
• At least 6 months working in healthcare, scheduling patient appointments (preferred).
• Familiarity with billing practices including Medicare/Medicaid (preferred).
• Bilingual in English and Spanish (preferred).

Aufgaben

• Pre-registering new and returning patients via telephone.
• Collecting demographic and insurance information.
• Entering authorizations and referrals.
• Scheduling appointments.
• Maintaining logs and tracking all activities.
• Communicating with faculty and office staff via email, paging system, and verbal messages.

Kenntnisse

Computer skills

English communication

Interpersonal skills

Task prioritization

Professionalism

Multitasking

Jobbeschreibung

Join our Westwood Ophthalmology Call Center team, where you will play a vital role in ensuring a seamless patient experience! We are looking for a positive, detail-oriented individual dedicated to providing excellent patient service. Responsibilities include, but are not limited to:

• Pre-registering new and returning patients via telephone
• Collecting demographic and insurance information
• Entering authorizations and referrals
• Scheduling appointments
• Maintaining logs and tracking all activities
• Communicating with faculty and office staff via email, paging system, and verbal messages

Salary Range: $27.74-39.36 Hourly

This is a full-time on-site position in Westwood.

Qualifications

Required:

• Computer skills sufficient to communicate by email.
• Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.
• Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.
• Ability to prioritize tasks in a systematic manner to maximize efficiency.
• Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.
• Ability to work with frequent interruptions and to complete assignments in a timely manner.

Preferred:

• Experience working in Ophthalmology
• At least 6 months working in healthcare, scheduling patient appointments
• Familiarity with current billing practices including governmental plans such as Medicare and Medicaid
• Bilingual in English and Spanish.