Administrative Assistant II - Ophthalmology Call Center, Westwood

UCLA Health; Los Angeles (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCLA Health is seeking a dedicated Healthcare Call Center Associate for our Westwood Ophthalmology unit. This on-site, full-time role supports patient pre-registration, demographic collection, insurance data entry, and appointment scheduling, ensuring a smooth patient experience.

Candidates should demonstrate strong English communication, interpersonal skills, and the ability to manage a multi-line phone system, with bilingual English/Spanish preferred.

Qualifications

• Computer skills to communicate by email.
• English verbal and written communication with patients and staff.
• Excellent interpersonal skills for diverse backgrounds with professionalism.
• Ability to prioritize tasks and manage a multi-line phone system.
• Professionalism under stress and interruptions while handling calls.

Responsibilities

• Pre-registering new and returning patients via telephone.
• Collecting demographic and insurance information.
• Entering authorizations and referrals.
• Scheduling appointments.
• Maintaining logs and tracking all activities.
• Communicating with faculty and office staff via email, paging system, and verbal messages.

Skills

English communication

Interpersonal skills

Scheduling experience

Multi-line phone handling

Time management

Bilingual EN/ES

Tools

Scheduling software

Job description

Work Schedule

Monday - Friday 8am-5pm

Posted Date

11/10/2026

Salary Range: $27.74 - 39.36 Hourly

Employment Type

Duration

Indefinite

Job #

33928

Primary Duties and Responsibilities

Join our Westwood Ophthalmology Call Center team, where you will play a vital role in ensuring a seamless patient experience! We are looking for a positive, detail-oriented individual dedicated to providing excellent patient service. Responsibilities include, but are not limited to:

• Pre-registering new and returning patients via telephone
• Collecting demographic and insurance information
• Entering authorizations and referrals
• Scheduling appointments
• Maintaining logs and tracking all activities
• Communicating with faculty and office staff via email, paging system, and verbal messages

This is a full-time on-site position in Westwood.

Job Qualifications

Required:

• Computer skills sufficient to communicate by email.
• Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.
• Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.
• Ability to prioritize tasks in a systematic manner to maximize efficiency.
• Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.
• Ability to work with frequent interruptions and to complete assignments in a timely manner.

Preferred:

• Experience working in Ophthalmology
• At least 6 months working in healthcare, scheduling patient appointments
• Familiarity with current billing practices including governmental plans such as Medicare and Medicaid
• Bilingual in English and Spanish.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.