Healthcare Scheduling & Clinic Coordination Specialist

U.S. Department of Veterans Affairs; Ozark (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal retirement

Job summary

The U.S. Department of Veterans Affairs' Central Alabama Veterans Health Care System in Ft.

Rucker seeks an Advanced Medical Support Assistant to provide administrative support for primary care, mental health, women's health and specialty clinics. You will schedule appointments, coordinate patient transportation, process returns, and ensure HIPAA-compliant handling of records; the role requires US citizenship and English proficiency.

Qualifications

• United States Citizenship: VA policy.
• English proficiency required for direct patient care.
• Education: High school diploma or GED or equivalent.
• Grandfathering provision may apply for current VA employees.
• GS-6: one year of creditable experience and KSAs for health care coordination and scheduling.

Responsibilities

• Interpret and apply VHA scheduling policies and directives.
• Collaborate with clinicians to schedule and coordinate patient care across disciplines.
• Schedule, cancel, reschedule, and manage no-shows per VHA directives.
• Process Return to Clinic orders and ensure timely completion of encounters.
• Coordinate patient transportation with Veterans Transportation Service and Bene-Travel staff.
• Provide information on medical center policies and procedures and notify supervisors of access issues.

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs' Central Alabama Veterans Health Care System in Ft.

Rucker seeks an Advanced Medical Support Assistant to provide administrative support for primary care, mental health, women's health and specialty clinics. You will schedule appointments, coordinate patient transportation, process returns, and ensure HIPAA-compliant handling of records; the role requires US citizenship and English proficiency.