Therapy Access Specialist: Scheduling & Insurance

Nemours; Wilmington (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Nemours Children's Health is seeking an Access Specialist in Wilmington, DE, to schedule therapy appointments and verify patient insurance in the EMR. You will explain financial responsibilities to families and collect payments when appropriate, ensuring timely enrollment and smooth transitions for internal and external customers.

The role emphasizes high-quality customer service, professional communication, and collaboration with clinic teams to meet patient access needs and maintain accurate

Qualifications

• Customer service experience required.
• Call center experience preferred; healthcare setting requested.
• NAHAM Certification (CHAA) preferred.

Responsibilities

• Promptly answers calls to schedule therapy appointments and makes outbound calls as needed.
• Verify insurance, register patients, and document information in the EMR system.
• Explain financial responsibilities and collect payments when appropriate.
• Coordinate with program managers to meet patients' access needs and ensure timely scheduling.
• Provide superior customer service and communicate clearly with patients and families.

Skills

Customer service

Call center

Healthcare experience

NAHAM CHAA

Education

High School Diploma

Job description

Nemours Children's Health is seeking an Access Specialist in Wilmington, DE, to schedule therapy appointments and verify patient insurance in the EMR. You will explain financial responsibilities to families and collect payments when appropriate, ensuring timely enrollment and smooth transitions for internal and external customers.

The role emphasizes high-quality customer service, professional communication, and collaboration with clinic teams to meet patient access needs and maintain accurate