Therapy Access & Scheduling Specialist

Nemours-Children; Wilmington (DE); On-site; USD 38,000 - 48,000; Full time

Job summary

Nemours Children's Health in Wilmington, Delaware is seeking an Access Specialist (Therapy Services) to coordinate scheduling and patient access for therapy services. You will verify demographics, insurance, and financial obligations while providing superior customer service to patients and providers.

The role requires strong call-center/customer service background, accurate data entry in the EMR, and collaboration with therapy program managers to meet access needs and timeliness.

Qualifications

• High School Diploma required.
• Minimum of three years experience.
• Customer service and call center experience required; NAHAM CHAA preferred.

Responsibilities

• Answer calls promptly to schedule appointments and follow up as needed.
• Verify insurance eligibility and registrations in the EMR system.
• Inform patients of financial responsibilities and collect payments when possible.
• Coordinate with program managers and clinics to ensure timely scheduling and documentation.
• Educate callers on appointment preparation and required documentation.

Skills

Customer service

Call center

Healthcare experience

Education

High School Diploma

Job description

Nemours Children's Health in Wilmington, Delaware is seeking an Access Specialist (Therapy Services) to coordinate scheduling and patient access for therapy services. You will verify demographics, insurance, and financial obligations while providing superior customer service to patients and providers.

The role requires strong call-center/customer service background, accurate data entry in the EMR, and collaboration with therapy program managers to meet access needs and timeliness.