Patient Access Operations Specialist

LE0010 Stanford Health Care; Newark (CA); On-site; USD 46,000 - 51,000; Full time

Job summary

Stanford Health Care in Newark, CA seeks an Access Operations Contact Center associate to handle patient inquiries, insurance authorizations, and scheduling across SHC departments. You will coordinate outpatient appointments and support care coordination to ensure timely access to services.

The role requires strong communication, medical terminology knowledge, and 40 wpm typing. A high school diploma or GED is required.

Qualifications

• High School Diploma or GED.
• Two years of progressive, directly related healthcare/work experience, preferably in a call center.
• Type 40 words per minute.
• Knowledge of medical terminology.
• Demonstrated strong communication and customer service skills.

Responsibilities

• Obtains insurance authorization as necessary and communicates status to patients.
• Coordinates outpatient appointments and conjunctive services.
• Assists patients needing to schedule across multiple departments/specialties.
• Assists community physicians requesting to consult with SHC physicians.
• Provides care coordination when appropriate to ensure patient needs are met and to ensure clinic and medical protocols are followed.
• Educates patients on providing medical records and other documentation needed for SHC appointments.
• Communicates with patients regarding insurance authorizations and requests required clinical documentation when necessary.

Skills

Typing 40 wpm

Communication skills

Medical terminology

English grammar

Customer service

Education

High School Diploma or GED

Tools

Windows

Excel

Word

Job description

Stanford Health Care in Newark, CA seeks an Access Operations Contact Center associate to handle patient inquiries, insurance authorizations, and scheduling across SHC departments. You will coordinate outpatient appointments and support care coordination to ensure timely access to services.

The role requires strong communication, medical terminology knowledge, and 40 wpm typing. A high school diploma or GED is required.