Patient Access & Scheduling Specialist II

Tidelands Health Group; Northern (KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Tidelands Health is seeking a Patient Services Representative II in Pawleys Island, SC to register patients and handle first-call resolutions. You will collect demographic, financial, and medical information, verify insurance, and pre-register for procedures as needed, ensuring accuracy and patient comfort.

You will schedule appointments, assist with referrals and prior authorizations, and maintain a high level of customer service to guide patients through the visit process while adhering to

Qualifications

• Two years of related customer experience, preferably in healthcare.
• Experience demonstrating proficiency in scheduling or pre-registering patients.
• Ability to interact successfully with the public and maintain composure under deadline pressure.

Responsibilities

• Engages patients throughout registration to create a welcoming experience.
• Obtains and enters required information into the electronic health record.
• Verifies insurance details and pre-certification information; assists with referrals as needed.
• Answers inbound/outbound calls and directs callers efficiently; provides patient rights and financial guidance.

Skills

Customer service

Scheduling appointments

Call handling

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

EHR systems

Job description

Tidelands Health is seeking a Patient Services Representative II in Pawleys Island, SC to register patients and handle first-call resolutions. You will collect demographic, financial, and medical information, verify insurance, and pre-register for procedures as needed, ensuring accuracy and patient comfort.

You will schedule appointments, assist with referrals and prior authorizations, and maintain a high level of customer service to guide patients through the visit process while adhering to