Patient Services Specialist II - Registration & Scheduling

Tidelands Health; Georgetown, Northern (SC, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Tidelands Health in Georgetown, SC is seeking a Patient Services Representative II to register patients and handle first-call resolutions. The role focuses on collecting accurate demographic, financial, and medical information, transferring calls, and scheduling appointments.

Training and support are provided to ensure high-quality patient experiences. Responsibilities include pre-registering patients for procedures, verifying insurance, and assisting with referrals or payments as needed.

Qualifications

• Experience delivering quality customer service in a fast-paced setting.
• Proficiency in scheduling or pre-registering patients for procedures.
• Experience in healthcare environments and handling sensitive information.

Responsibilities

• Register patients accurately with demographic, financial, and medical information.
• Pre-register and schedule moderately complex procedures; coordinate resources.
• Obtain necessary signatures and forms; verify insurance and eligibility.
• Communicate clearly with patients about appointment details and instructions.
• Assist with referrals, prior authorizations, and financial discussions as needed.
• Respond to inbound calls and direct callers efficiently to appropriate teams.

Skills

Customer service experience

Scheduling or pre-registration

Healthcare experience

Communication skills

Education

High School Diploma or equivalent

Job description

Tidelands Health in Georgetown, SC is seeking a Patient Services Representative II to register patients and handle first-call resolutions. The role focuses on collecting accurate demographic, financial, and medical information, transferring calls, and scheduling appointments.

Training and support are provided to ensure high-quality patient experiences. Responsibilities include pre-registering patients for procedures, verifying insurance, and assisting with referrals or payments as needed.