Patient Access & Scheduling Specialist II

Baylor Scott & White Health; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Tuition reimbursement

PTO from Day 1

Job summary

The Patient Services Specialist 2 at Baylor Scott & White Health provides essential administrative support in a physician's office, clinic or related setting to ensure high-quality, patient-centered care. Duties include patient relations, check-in/check-out, scheduling, insurance verification and handling phone inquiries, with potential mentoring of junior staff.

The role emphasizes accurate data entry, efficient scheduling, and strong patient communication in a fast-paced environment within our

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience.
• Excellent listening and communication skills.
• Experience with patient registration and scheduling.
• Knowledge of medical insurance claims procedures.

Responsibilities

• Check-in and check-out duties for patients.
• Schedule appointments and manage referrals.
• Verify patient insurance and enter data.
• Answer phone inquiries and handle patient questions.
• Maintain and file medical records.
• Assist in training junior staff.

Skills

Communication

Patient relations

Scheduling

Insurance verification

Phone etiquette

Mentoring

Medical records

Data entry

Education

HS Diploma/GED

Tools

Epic EMR

Job description

The Patient Services Specialist 2 at Baylor Scott & White Health provides essential administrative support in a physician's office, clinic or related setting to ensure high-quality, patient-centered care. Duties include patient relations, check-in/check-out, scheduling, insurance verification and handling phone inquiries, with potential mentoring of junior staff.

The role emphasizes accurate data entry, efficient scheduling, and strong patient communication in a fast-paced environment within our