Ambulatory Services Rep II-U: Patient Access & Scheduling

Boston Medical Center; Boston (MA); On-site; USD 3,080,000 - 3,755,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) savings matches

Flexible Spending Accounts

Earned time cash out / Paid time off

Job summary

Boston Medical Center is seeking an Ambulatory Services Representative II-U in Neurology. The role coordinates patient access activities, including front desk service, registration, insurance verification, appointment scheduling, and billing support.

The incumbent will manage multiple responsibilities with attention to confidentiality and quality care, interacting with internal teams and patients to ensure smooth workflows in a busy outpatient setting.

Qualifications

• Bachelors or Associates plus experience or HS/GED plus 3+ years relevant experience.
• Excellent English communication and interpersonal skills for patient interactions.
• Demonstrated customer service with judgment and creativity in issue resolution.
• Maintain strict confidentiality of personal/health information.
• Ability to balance multiple priorities in a fast paced setting.
• Strong computer skills and MS Office suite; learning hospital systems if needed.
• Experience with hospital registration and billing systems or ability to learn them.

Responsibilities

• Coordinate front-end customer service and patient registration.
• Verify insurance coverage and manage appointment scheduling.
• Handle charge entry, billing, and managed care tasks.
• Perform administrative duties including forms, phones, filing, and correspondence.

Skills

Customer service

Interpersonal skills

Multi-priority handling

Confidentiality

English communication

Microsoft Office

Problem solving

Education

Bachelor's or Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

PowerPoint

Job description

Boston Medical Center is seeking an Ambulatory Services Representative II-U in Neurology. The role coordinates patient access activities, including front desk service, registration, insurance verification, appointment scheduling, and billing support.

The incumbent will manage multiple responsibilities with attention to confidentiality and quality care, interacting with internal teams and patients to ensure smooth workflows in a busy outpatient setting.