Ambulatory Access & Billing Specialist II

BMC Software; Boston (MA); On-site; USD 31,000 - 38,000; Full time

Job summary

BMC Software’s Orthopedic Clinic seeks an Ambulatory Service Representative II to manage patient access tasks, including registration, insurance verification, appointment scheduling, and charge entry. The role requires strong communication, confidentiality, and multitasking in a fast-paced clinical setting.

The incumbent provides essential administrative support, handles physician schedules, and ensures accurate MPI creation while adhering to department policies and compliance standards.

Qualifications

• Excellent English communication skills (oral and written).
• Demonstrated customer service and issue resolution abilities.
• Ability to maintain confidentiality of health information.
• Comfort with balancing multiple priorities and tasks.
• Proficiency in MS Office and basic hospital IT systems.

Responsibilities

• Coordinate front end patient access including registration and scheduling.
• Verify insurance coverage and perform eligibility checks.
• Handle charge entry and billing edits as part of daily workflow.
• Support reception, calls, and department documentation.
• Manage calendars and cross-book appointments with departments.

Skills

Communication skills

Customer service

Multitasking

Confidentiality

MS Office

Interpersonal skills

Education

HS/GED + 3+ years experience

Bachelor's or Associate + 1 year experience

Tools

MS Word

Excel

Access

PowerPoint

Web/Internet

Job description

BMC Software’s Orthopedic Clinic seeks an Ambulatory Service Representative II to manage patient access tasks, including registration, insurance verification, appointment scheduling, and charge entry. The role requires strong communication, confidentiality, and multitasking in a fast-paced clinical setting.

The incumbent provides essential administrative support, handles physician schedules, and ensures accurate MPI creation while adhering to department policies and compliance standards.