Patient Access & Scheduling Specialist II

Inova Health System; Alexandria (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement: 5% match

Tuition and student loan assistance up

Mental health support: 25 sessions per

Job summary

Inova Health System is seeking a Patient Access Associate 2 in Virginia. The role is full-time, with a Monday-Friday schedule and two evening shifts, focusing on admitting patients, verifying insurance, and providing financial counseling.

You will support the Inova mission through service excellence while working in the Franconia-Springfield area. Minimum qualifications include a high school diploma or GED and 1 year of healthcare patient access or related experience, or a bachelor’s degree.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year healthcare patient access or 1 year in healthcare revenue cycle, or bachelor’s degree.
• Preferred: 2 years customer service.
• Preferred: 1 year healthcare experience.

Responsibilities

• Admit patients and schedule using appropriate systems.
• Verify insurance coverage and discuss payment responsibilities.
• Communicate scheduling changes to patients and staff.
• Identify payroll authorization and referral requirements for patients.
• Explain insurance benefits and patient liability clearly.
• Report safety hazards and take action to protect guests.
• Maintain accuracy while improving workflow and reducing errors.
• Escalate problems when needed for resolution.

Skills

Customer service

Healthcare experience

Education

High School Diploma or GED

Bachelor’s degree

Job description

Inova Health System is seeking a Patient Access Associate 2 in Virginia. The role is full-time, with a Monday-Friday schedule and two evening shifts, focusing on admitting patients, verifying insurance, and providing financial counseling.

You will support the Inova mission through service excellence while working in the Franconia-Springfield area. Minimum qualifications include a high school diploma or GED and 1 year of healthcare patient access or related experience, or a bachelor’s degree.