Patient Access Associate 2 — Day Shift & Growth

Inova Health; Fairfax (VA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental & vision

Retirement match

Education assistance

Student loan help

Mental health support

Paid time off

Parental leave

Job summary

Inova Fairfax Medical Campus is seeking a Patient Access Associate 2 to support the Medical House Calls Program. This full-time day role at 2700 Prosperity Ave involves handling insurance verification, patient scheduling communications, and accurate processing of payments, ensuring compassionate, efficient service for patients and staff.

The position requires a high school diploma or equivalent and 1 year of healthcare patient access experience (or related revenue cycle experience, or a

Qualifications

• High School diploma or equivalent required.
• 1 year of healthcare patient access experience OR 1 year of experience in healthcare revenue cycle OR Bachelor's degree in lieu of experience.

Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

Education

High School diploma or equivalent

Job description

Inova Fairfax Medical Campus is seeking a Patient Access Associate 2 to support the Medical House Calls Program. This full-time day role at 2700 Prosperity Ave involves handling insurance verification, patient scheduling communications, and accurate processing of payments, ensuring compassionate, efficient service for patients and staff.

The position requires a high school diploma or equivalent and 1 year of healthcare patient access experience (or related revenue cycle experience, or a