Patient Access Specialist - House Calls (Day Shift)

Inova Health System; Fairfax (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Parental leave

Job summary

Inova Health System is seeking a dedicated Patient Access Associate 2 to join the Medical House Calls Program at Inova Fairfax Medical Campus. This full-time day shift role (Monday to Friday) involves coordinating patient access, verifying insurance, scheduling, and communicating with patients and staff to ensure smooth visits.

You will work with our team to help patients understand benefits and payments, access appropriate systems, and maintain high accuracy while delivering empathetic service.

Qualifications

• High School diploma or equivalent.
• 1 year of healthcare patient access experience OR 1 year of experience in healthcare revenue cycle OR a Bachelor's degree in lieu of experience.

Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

Skills

Customer service

Communication

Empathy

Scheduling

Education

High School diploma or equivalent

Bachelor's degree (in lieu of experience)

Job description

Inova Health System is seeking a dedicated Patient Access Associate 2 to join the Medical House Calls Program at Inova Fairfax Medical Campus. This full-time day shift role (Monday to Friday) involves coordinating patient access, verifying insurance, scheduling, and communicating with patients and staff to ensure smooth visits.

You will work with our team to help patients understand benefits and payments, access appropriate systems, and maintain high accuracy while delivering empathetic service.