Patient Access Associate 2

Inova Health System; Arlington, Northern (VA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Retirement match

Education assistance

Mental health support

Job summary

Inova OBGYN – Shirlington seeks a Patient Access Associate 2 to join our team in a full-time, Monday–Friday schedule from 8:00 am to 5:00 pm. You will admit and schedule patients, verify insurance, and provide financial counseling while upholding our Service Excellence standard.

Join a nationally recognized health system known for safety, quality, and patient experience, with strong benefits and opportunities for development as part of the Inova family.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year healthcare patient access or 1 year in healthcare revenue cycle, or bachelor's degree.
• Preferred: 2 years of customer service experience.
• Preferred: 1 year healthcare experience.

Responsibilities

• Admit and schedule patients with empathy and accuracy.
• Verify insurance coverage and determine payment options.
• Communicate scheduling changes to patients, staff, physicians and patient representatives.
• Identify payroll authorization and referral requirements for patients.
• Explain insurance benefits and patient liability clearly.
• Report safety hazards and protect guests until help arrives.
• Maintain workflow efficiency with high accuracy and reduce errors.
• Escalate problems when needed and involve others in resolution.

Skills

Healthcare experience

Customer service

Education

High School Diploma or GED

Job description

Inova OBGYN - Shirlington is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time, Monday-Friday, 8:00 am to 5:00 pm. As a Patient Access Associate 2, you will adhere to Inova Health System's \"Service Excellence\" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associates 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

Education:High School Diploma or GED

Experience:1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree

Preferred Qualifications:

2 years of customer service experience

1 year healthcare experience

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.