Practice Associate I - Medical Receptionist

61st Street Service Corp; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The 61st Street Service Corporation, which provides administrative and clinical support staff for ColumbiaDoctors in the Northeast, is seeking a Patient Services Specialist I. You will excel at handling large volumes of patient inquiries and help schedule diagnostic services, referrals, and general information with empathy.

Responsibilities include real-time insurance verification, EPIC registration, and coordinating referrals, with a focus on delivering exceptional patient experiences and

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of relevant experience with medical terminology.
• Excellent customer service and problem assessment skills.
• Strong proficiency in Microsoft Office; ability to learn new systems.

Responsibilities

• Schedule appointment requests.
• Communicate insurance participation and time of service policy.
• Register patients in EPIC and verify insurance in real time.
• Assist with complex scheduling needs and provide coverage as needed.

Skills

Customer service

Medical terminology

MS Office

Call center experience

Education

High School Diploma or equivalent

Tools

EPIC / EMR

Job description

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Call Center Career Ladder!

Job Summary:

The Patient Services Specialist I is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialists are experienced professionals that deliver an exceptional patient experience through excellent customer service, empathy, and patience.

Job Responsibilities:

• Schedule appointment requests.
• Communicate insurance participation, financial responsibility and time of service policy.
• Obtain patients’ insurance/demographic information and register in EPIC.
• Perform real-time insurance verification and interprets responses. Escalates cases for resolution as appropriate.
• Participate in team discussions about complex patient scheduling needs.
• Address outstanding Epic work queue accounts.
• Schedule Epic referral.
• General faxing, filing, and mail sorting.
• Provide support and back-up coverage as needed.
• Performs other related duties as assigned.

Job Requirements:

• High School Diploma or the equivalent required.
• Minimum of 1 year of relevant experience including proficiency in medical terminology.
• Excellent customer service and problem assessment skills.
• Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior high volume customer service experience in a call center environment is preferred.