Patient Access & Scheduling Specialist I

CareMore Health; Sacramento (CA); Sur place; USD 25 000 - 44 000; Plein temps

Résumé du poste

CareMore Health is seeking a Patient Engagement Specialist I in Sacramento, CA to support patient access by handling scheduling, calls, and data verification in a centralized or practice setting.

You will confirm demographics and insurance details, route care team messages, and document outcomes in the EMR while following scripts and escalation guidelines. This role offers essential patient service and timely access for our care teams.

Qualifications

• High school diploma or GED required.
• 0-1 year of customer service, call center, healthcare administrative support, patient access, or patient engagement experience preferred.

Responsabilités

• Answer incoming patient calls, messages, or requests using approved scripts, workflows, and service standards.
• Schedule, cancel, and reschedule appointments according to provider templates and site-specific rules.
• Verify patient demographic information, insurance details, contact information, and appointment needs in scheduling and EMR systems.
• Route clinical questions, medication requests, urgent symptoms, and care team messages to the appropriate licensed staff or queue.
• Provide routine information to patients regarding appointment preparation, arrival instructions, documentation needs, and standard access processes.
• Document call outcomes, scheduling actions, message routing, and patient communication in designated systems.
• Escalate complex patient concerns, scheduling exceptions, system issues, or service barriers to more experienced staff or leadership.

Connaissances

Customer service

Call center

Healthcare admin

Patient access

Patient engagement

Formation

High school diploma or GED

Outils

EMR systems

Scheduling platforms

CRM tools

Phone systems

Description du poste

CareMore Health is seeking a Patient Engagement Specialist I in Sacramento, CA to support patient access by handling scheduling, calls, and data verification in a centralized or practice setting.

You will confirm demographics and insurance details, route care team messages, and document outcomes in the EMR while following scripts and escalation guidelines. This role offers essential patient service and timely access for our care teams.