Patient Access & Scheduling Specialist

El Centro Regional Medical Center; El Centro (CA); On-site; USD 26,000 - 38,000; Full time

Job summary

El Centro Regional Medical Center in California is seeking a Call Center Specialist to deliver exceptional patient service, register new patients, and manage appointment scheduling and insurance verification.

The role requires handling multi-line calls, collecting demographic and financial information, and ensuring proper authorizations and physician orders for scheduled services. Training in admitting or call center procedures may be provided.

Qualifications

• High School Diploma or equivalent.
• Medical Terminology (Preferred).
• On the job or equivalent training in admitting or call center procedures.
• Ability to handle multi-line incoming customer calls, schedule appointments, and perform registration.

Responsibilities

• Provide excellent customer service while registering new patients.
• Schedule appointments and secure required authorizations and physician orders.
• Verify insurance eligibility for outpatient services across Third Party Payers using automated systems.
• Relay messages clearly to patients and clinic staff via EClinical Works and input data into Affinity/Experian Passport systems.

Education

High School Diploma or equivalent

Job description

El Centro Regional Medical Center in California is seeking a Call Center Specialist to deliver exceptional patient service, register new patients, and manage appointment scheduling and insurance verification.

The role requires handling multi-line calls, collecting demographic and financial information, and ensuring proper authorizations and physician orders for scheduled services. Training in admitting or call center procedures may be provided.