Patient Access Specialist: Scheduling & Insurance

El Centro Regional Medical Center; El Centro (CA); On-site; USD 25,000 - 37,000; Full time

Job summary

El Centro Regional Medical Center is seeking a Call Center Specialist in the Patient Access Center to provide top‑notch customer service, register new patients, schedule appointments, and verify insurance information. The role requires handling multi‑line calls, obtaining physician orders, and ensuring accurate data entry in registration systems.

Responsibilities include interviewing patients, confirming eligibility, and relaying messages to clinics as needed.

Qualifications

• High School Diploma or equivalent required.
• Medical Terminology preferred.
• On the job or equivalent training in admitting or call center procedures.
• Ability to handle multi-line incoming calls, schedule appointments, and perform registration.

Responsibilities

• Provide excellent customer service to patients and scheduling staff.
• Register new patients and verify insurance details.
• Schedule appointments and obtain physician orders as needed.
• Communicate clearly patient information and any necessary referrals or authorizations.

Skills

Medical Terminology

Call center procedures training

Multi-line calls handling

Education

High School Diploma or equivalent

Job description

El Centro Regional Medical Center is seeking a Call Center Specialist in the Patient Access Center to provide top‑notch customer service, register new patients, schedule appointments, and verify insurance information. The role requires handling multi‑line calls, obtaining physician orders, and ensuring accurate data entry in registration systems.

Responsibilities include interviewing patients, confirming eligibility, and relaying messages to clinics as needed.