Patient Access & Scheduling Specialist

NorthBay Healthcare Group; Fairfield (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

403(b) match

Paid time off

Job summary

NorthBay Health in California is seeking a Patient Services Representative II to perform front office duties including reception, registration, appointment scheduling, and insurance verification in Ambulatory Division practices. The role emphasizes accurate EMR data entry, patient communication, and adherence to HIPAA guidelines.

Candidates should demonstrate strong customer service and the ability to multitask across registration, scheduling, and medical records duties.

Qualifications

• Two years of customer engagement experience and/or service centered role.
• Excellent customer service skills required.
• Excellent oral and written communication skills.
• Ability to manage multiple priorities effectively and within expected timeframes.
• PHI management and HIPAA compliance awareness.

Responsibilities

• Registration and charge entry including insurance verification and EMR data entry.
• Appointment scheduling and receptionist duties per protocol.
• Medical records handling with confidentiality and HIPAA compliance.

Skills

Customer engagement

Customer service

Communication skills

Multitasking

HIPAA compliance

Education

Some college coursework

Medical terminology coursework

Tools

EMR systems

Job description

NorthBay Health in California is seeking a Patient Services Representative II to perform front office duties including reception, registration, appointment scheduling, and insurance verification in Ambulatory Division practices. The role emphasizes accurate EMR data entry, patient communication, and adherence to HIPAA guidelines.

Candidates should demonstrate strong customer service and the ability to multitask across registration, scheduling, and medical records duties.