Patient Access I Per Diem

Wentworth-Douglass Physicians Organization (WDP); Dover (NH); On-site; USD 25,000 - 34,000; Part time

Job summary

Mass General Brigham seeks a Per Diem Patient Access representative at Wentworth-Douglass Hospital to ensure a smooth check-in and discharge process, collect patient information, verify insurance coverage, and explain policies and procedures.

This onsite role requires excellent communication, the ability to work in a fast-paced environment, handle multiple tasks, process payments, obtain pre-authorization when needed, and escalate complex or difficult questions to patient access senior staff.

Qualifications

• High School Diploma or equivalent required.
• Experience in admitting, scheduling, registration, or insurance verification preferred (1-2 years).
• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, as well as enter information into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Basic computer skills

Education

High School Diploma or Equivalent

Tools

Insurance verification systems

Medical terminology

Job description

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.

Does this position require Patient Care? No

Qualifications

• Greet patients in a professional and friendly manner
• Collect and verify patient demographic and insurance information, as well as enter information into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies/procedures to patients
• Process payments and provide receipts
• Obtain pre-authorization for procedures as needed
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Experience

admitting, scheduling, registration, or insurance verification experience 1-2 years preferred

Knowledge, Skills and Abilities

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

789 Central Avenue

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.