Patient Access & Scheduling Specialist – Hybrid

Tucson Medical Center; Tucson (AZ); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Tucson Medical Center invites applications for a Patient Access Services Representative at the TMCOne Call Center in a hybrid work model. This role supports patient management, scheduling, insurance verification, and billing tasks, ensuring accurate information and smooth patient flow.

You will handle calls, register patients, verify eligibility, and coordinate with departments to arrange tests and appointments while upholding TMCH values of integrity and care.

Qualifications

• High School diploma or GED required; medical office training preferred.
• Minimum one year of medical office/hospital experience in eligibility or scheduling.
• Certification as Medical Assistant (CMA) may be required for some roles.

Responsibilities

• Answer phones, pre-screen patients and schedule appointments.
• Verify insurance, handle referrals and billing tasks.
• Register patients and ensure accurate data in hospital records.
• Communicate with departments for special requests and schedules.
• Maintain knowledge of payer regulations and coding basics.

Skills

Customer service

Scheduling

Billing

Office software

Phone handling

Education

High School diploma or GED

Vocational medical office training (desired)

Tools

EHR systems

Medical office equipment

Job description

Tucson Medical Center invites applications for a Patient Access Services Representative at the TMCOne Call Center in a hybrid work model. This role supports patient management, scheduling, insurance verification, and billing tasks, ensuring accurate information and smooth patient flow.

You will handle calls, register patients, verify eligibility, and coordinate with departments to arrange tests and appointments while upholding TMCH values of integrity and care.