Patient Access & Scheduling Specialist

Tucson Medical Center; Tucson (AZ); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Tucson Medical Center's TMCOne Call Center in Tucson, AZ is seeking a Patient Access Services Representative for a hybrid work arrangement. You will answer phones, pre-screen, schedule appointments, verify insurance, and post payments while delivering excellent patient service.

Ideal candidates have a High School diploma and 1 year of medical office experience; familiarity with EPIC scheduling is a plus. This role supports care coordination and requires accuracy, empathy, and teamwork.

Qualifications

• High School diploma or GED; medical office training preferred.
• 1 year medical office/hospital experience in eligibility, scheduling, or billing preferred.
• Medical Assistant certification (CMA) may be required for some roles.

Responsibilities

• Answer phones and schedule appointments; perform scheduling with accuracy.
• Verify insurance benefits and obtain authorizations as needed.
• Process accounts and post payments; assist with patient registration.
• Explain procedures and prepare patients for visits; maintain patient data integrity.
• Communicate with departments to coordinate care and manage scheduling conflicts.

Skills

Customer service

Scheduling

Healthcare billing

Phone etiquette

Communication skills

Data entry

Education

High School diploma

Medical office training

Tools

EPIC scheduling

Billing software

Job description

Tucson Medical Center's TMCOne Call Center in Tucson, AZ is seeking a Patient Access Services Representative for a hybrid work arrangement. You will answer phones, pre-screen, schedule appointments, verify insurance, and post payments while delivering excellent patient service.

Ideal candidates have a High School diploma and 1 year of medical office experience; familiarity with EPIC scheduling is a plus. This role supports care coordination and requires accuracy, empathy, and teamwork.