Patient Access & Scheduling Specialist

Tucson Medical Center; Tucson (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Tucson Medical Center is seeking a Patient Access Services Representative for TMCOne Wyatt. The role involves handling patient access, registration, insurance verification, and scheduling across clinics, ensuring accurate financial data and timely coordination with medical staff.

Ideal candidates have strong customer service skills, knowledge of billing processes, and prior experience in a medical office environment.

Qualifications

• Experience with medical office billing and scheduling processes.
• Ability to read and interpret patient information and insurance details.
• Familiarity with electronic health records and verification tools.

Responsibilities

• Answer phones and triage calls; schedule and pre-screen patients for procedures.
• Verify Insurance coverage, collect deposits, and explain patient financial responsibility.
• Process registrations, referrals, authorizations, and payments in the system.
• Coordinate with physicians and departments for scheduling and approvals.
• Communicate clearly about procedures, results, and appointments with patients.
• Assist with accounts receivable activities including denials and follow-ups.

Skills

Medical terminology

Customer service

Scheduling appointments

Insurance verification

Accounting/billing knowledge

Phone and front desk etiquette

Education

High School diploma or GED

Medical office training

CMA certification (preferred)

Job description

Tucson Medical Center is seeking a Patient Access Services Representative for TMCOne Wyatt. The role involves handling patient access, registration, insurance verification, and scheduling across clinics, ensuring accurate financial data and timely coordination with medical staff.

Ideal candidates have strong customer service skills, knowledge of billing processes, and prior experience in a medical office environment.