Patient Access & Scheduling Specialist - Hybrid

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation time

Health insurance

Transit benefit

Retirement plan (403(b))

Job summary

Washington University in St. Louis is seeking a patient services associate to provide frontline clinical office support in Saint Louis, MO. Responsibilities include greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.

The role requires a high school diploma and Basic Life Support (BLS) certification, with 40 hours per week in a hospital-affiliated clinic. Strong communication and computer literacy are essential.

Qualifications

• High school diploma or equivalent is required.
• Basic Life Support (BLS) certification is preferred/recommended.
• 2 years of medical office setting or related customer service experience.

Responsibilities

• Greets patients and assists with form completion; verifies insurance and demographics; provides HIPAA and consent forms.
• Collects co-pays and balances receipts and payments.
• Reviews schedule for new patients and updates as needed.
• Contacts patients for appointment reminders and obtains insurance information.

Skills

Communication

Computer Literacy

Customer Service

Insurance

Interpersonal Relationships

Medical Terminology

Education

High school diploma or equivalent

Basic Life Support (BLS) Certification

Job description

Washington University in St. Louis is seeking a patient services associate to provide frontline clinical office support in Saint Louis, MO. Responsibilities include greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.

The role requires a high school diploma and Basic Life Support (BLS) certification, with 40 hours per week in a hospital-affiliated clinic. Strong communication and computer literacy are essential.