Patient Access & Scheduling Specialist - Hybrid

Essentia Health; Duluth (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee Benefits

Job summary

Essentia Health in Duluth, MN seeks a patient registration clerk who greets customers and manages the registration process efficiently and professionally. You will interview patients to collect demographic and financial information, verify insurance, obtain IDs, and ensure records support accurate billing and compliant care.

You will also handle co-pays, update the medical record, answer phones, schedule appointments, maintain queues, stock supplies, and uphold exceptional service in a busy

Qualifications

• Preferred experience as Patient Access Representative or Patient Scheduler.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Education

Licensure/Certification Qualifications

Job description

Essentia Health in Duluth, MN seeks a patient registration clerk who greets customers and manages the registration process efficiently and professionally. You will interview patients to collect demographic and financial information, verify insurance, obtain IDs, and ensure records support accurate billing and compliant care.

You will also handle co-pays, update the medical record, answer phones, schedule appointments, maintain queues, stock supplies, and uphold exceptional service in a busy