Patient Access & Scheduling Specialist — Flexible Scheduling

Essentia Health; Cloquet (MN); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

Essentia Health Cloquet Therapy Clinic is seeking a Patient Access Representative to deliver exceptional customer service by guiding patients through registration and scheduling at our Cloquet Therapy Clinic in Minnesota.

You will collect demographics and financial information, verify insurance, obtain IDs, and explain costs while scheduling follow-ups and supporting billing accuracy in a friendly, compliant manner.

Qualifications

• This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner.
• Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Job description

Essentia Health Cloquet Therapy Clinic is seeking a Patient Access Representative to deliver exceptional customer service by guiding patients through registration and scheduling at our Cloquet Therapy Clinic in Minnesota.

You will collect demographics and financial information, verify insurance, obtain IDs, and explain costs while scheduling follow-ups and supporting billing accuracy in a friendly, compliant manner.