Patient Access & Scheduling Specialist - Clinic Concierge

Sarasota Memorial Hospital; Northern (KY); Hybrid; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Paid time off

Wellness resources

Job summary

Essentia Health Cloquet Therapy Clinic is seeking a Patient Access Representative to deliver outstanding customer service during patient registration and scheduling. The role involves collecting demographic and financial information, explaining cost estimates, and coordinating with clinical teams to ensure smooth patient flow.

The candidate should have experience in patient access or scheduling and may pursue the Health Insight Training certification within six months of hire.

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and health information to ensure proper registration and billing.
• Obtains copies of insurance cards and updates patient information in the medical record.
• Preferred: Patient Access Representative or Patient Scheduler experience.
• Certification: Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification within six months of hire.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Skills

Customer service

Scheduling

Interpersonal communication

Job description

Essentia Health Cloquet Therapy Clinic is seeking a Patient Access Representative to deliver outstanding customer service during patient registration and scheduling. The role involves collecting demographic and financial information, explaining cost estimates, and coordinating with clinical teams to ensure smooth patient flow.

The candidate should have experience in patient access or scheduling and may pursue the Health Insight Training certification within six months of hire.