Patient Access Representive

Paradox; Bismarck (ND); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with employer contribution

Tuition reimbursement

Job summary

Essentia Health in Bismarck is seeking a Patient Access/Registration Clerk to greet patients and facilitate the registration process, collecting demographics and financial data to ensure compliant, accurate records for care and billing.

The role involves coordinating with Virtual Patient Registration Representatives and Patient Schedulers, completing patient checkout, scheduling follow-ups, and providing patients with cost estimates and itineraries for upcoming appointments.

Qualifications

• Patient access and registration processes
• Interpersonal communication with patients and staff
• Basic data collection and accuracy in records

Responsibilities

• Interviews patients to obtain demographics and financial info
• Obtain insurance copies and update medical records
• Collect co-pays and reconcile cash drawer
• Maintain work queues per supervisor
• Provide high levels of customer service to patients and colleagues
• Answer calls, schedule appointments, and assist clinical team as needed
• Sanitize equipment and restock supplies
• Perform other clerical duties as assigned

Job description

Building Location:

Essentia Health - Mid Dakota Bismarck 9th St Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications:

FTE:

0

Possible Remote/Hybrid Option:

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

Union:

Union Posting Deadline:

Compensation Range:

$17.63 - $26.45

• medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
• To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.

Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact your HR Service Center at [phone].