Patient Access & Scheduling Specialist - Day Shift (No Weekends)

AHS Allina Health System; Buffalo (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Tuition Reimbursement

Job summary

Allina Health is seeking a patient access and scheduling specialist to support new and established patients in Buffalo, MN. You will act as a liaison for patients, families, providers, and staff, handling access-related questions and coordinating education materials.

The role focuses on scheduling, billing inquiries, and service coordination within the electronic medical record. This is a 1.0 FTE, day shift position with no weekend work, offering opportunities to grow in patient-centered care at

Qualifications

• 2+ years experience as a medical receptionist in healthcare or other customer service position.
• 2+ years of basic medical terminology experience.
• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.
• High school diploma or GED preferred.

Responsibilities

• Scheduling & Access Support: Provides scheduling support and coordination of appointments. Schedules appointments for services within or outside of the system, following established guidelines. Coordinates required services, medical records, and relevant patient information, including education materials.
• Patient & Staff Support: Functions as an in clinic resource for patients, families, providers, and staff related to scheduling, billing, and service questions. Processes incoming calls and correspondence related to access, billing, or service inquiries. Facilitates billing related requests such as price estimates or itemized statements.
• Issue Resolution & Documentation: Provides first resolution for patient complaints and access concerns. Assists with patient account updates, including demographics and insurance information. Documents patient interactions accurately in the electronic medical record.
• Additional Responsibilities: May complete prior authorizations, referrals, specialty scheduling, and manage assigned work queues. Other duties as assigned.

Skills

Receptionist experience

Medical terminology

Customer service

Education

High school diploma or GED

Job description

Allina Health is seeking a patient access and scheduling specialist to support new and established patients in Buffalo, MN. You will act as a liaison for patients, families, providers, and staff, handling access-related questions and coordinating education materials.

The role focuses on scheduling, billing inquiries, and service coordination within the electronic medical record. This is a 1.0 FTE, day shift position with no weekend work, offering opportunities to grow in patient-centered care at