Patient Access & Scheduling Specialist

Allina Health; Richfield (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Vision benefits

Tuition Reimbursement

Job summary

Allina Health is seeking a patient access and scheduling support professional to serve as a liaison for patients, families, providers, and staff across scheduling and service questions.

In this role you will coordinate appointments, assist with billing requests such as price estimates, and document patient interactions in the EMR. The position emphasizes accuracy, empathy, and teamwork in a busy care setting.

Qualifications

• Must be 18 years of age or older with education/experience as listed in the job description.
• 2+ years experience in healthcare or customer service roles preferred.
• 2+ years experience with basic medical terminology preferred.

Responsibilities

• Scheduling & Access Support: coordinate appointments and scheduling.
• Patient & Staff Support: assist with access, billing, and service questions.
• Issue Resolution & Documentation: resolve patient concerns and document interactions in EMR.
• Additional Responsibilities: may complete prior authorizations and referrals.
• Other duties as assigned.

Skills

Healthcare experience

Customer service

Medical terminology

Education

High school diploma or GED

Vocational/Technical healthcare training

Job description

Allina Health is seeking a patient access and scheduling support professional to serve as a liaison for patients, families, providers, and staff across scheduling and service questions.

In this role you will coordinate appointments, assist with billing requests such as price estimates, and document patient interactions in the EMR. The position emphasizes accuracy, empathy, and teamwork in a busy care setting.