Patient Access & Scheduling Specialist

Allina Health

Coon Rapids (MN)

On-site

USD 29,000 - 39,000

Full time

33 hours ago

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Benefits offered by this job

Full benefits

Public transportation options

Job summary

Allina Health in Minnesota is seeking a Customer Experience Center specialist to provide patient access to systemwide services. You will perform scheduling and phone support with a strong emphasis on customer service to help patients, clinicians and the public access health care services.

Two locations are available: Allina Commons in Minneapolis and the Customer Experience Center in Coon Rapids. This full‑time role includes onboarding, 40 hours per week, 24/7/365 operations, and shift patterns

Qualifications

Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.

Responsibilities

Provides patient access to systemwide services.
Identifies need of customer by using active listen skills.
Assists patient, clinical professionals and the general public with access to health care services.
Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
May assist customers with systemwide navigation.
May provide systemwide paging services.
Ensures data collection entries are accurate and complete.
Systemwide registration processes are consistently followed to ensure accuracy.
May include data needed to page critical events.
May include creating telephone and triage encounters.
Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.