Patient Access & Scheduling Specialist

Allina Health; Coon Rapids (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Voluntary Benefits (vision, legal, or

Student Loan Support Benefits

Job summary

Allina Health, a not-for-profit health system serving Minnesota and western Wisconsin, is seeking a scheduling-focused team member for the Customer Experience Center. The role emphasizes patient access, scheduling, and effective communication to improve the overall care experience.

Responsibilities include using multiple systems for scheduling and registration, assisting clinical staff and the public with access to services, and supporting complex workflows.

Qualifications

• Must be 16 years of age with education and/or experience needed to meet required principle competencies as listed on the job description.
• Experience within the Allina Health Customer Experience Center, appointment scheduling, and/or health care setting.
• Role related Epic Experience.

Responsibilities

• Provides patient access to systemwide services and helps patients navigate scheduling.
• Performs basic and advanced scheduling and phone support with a focus on customer service.
• May assist in discharge scheduling, specialty scheduling, and managing work queues.
• May assist customers with systemwide navigation and paging services.
• Ensures data collection entries are accurate and complete within registration processes.

Skills

Appointment scheduling

Health care setting

Education

High School / GED / Associate degree

Tools

Epic Systems

Job description

Allina Health, a not-for-profit health system serving Minnesota and western Wisconsin, is seeking a scheduling-focused team member for the Customer Experience Center. The role emphasizes patient access, scheduling, and effective communication to improve the overall care experience.

Responsibilities include using multiple systems for scheduling and registration, assisting clinical staff and the public with access to services, and supporting complex workflows.