Patient Access & Scheduling Specialist (Ambulatory)

UC Health; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

UC Health in Cincinnati seeks an Access Center Representative to provide scheduling support and patient information in a fast-paced ambulatory setting. Responsibilities include scheduling appointments, registering patients, and ensuring accurate, up-to-date demographic and insurance details, with a focus on friendly, professional service.

No experience is required; 0-6 months is preferred. Excellent customer service, medical terminology knowledge, and strong written and oral communication skills

Qualifications

• Excellent customer service skills and attitude.
• Ability to work under pressure in a fast paced Call Center.
• Knowledge of medical terminology.
• Excellent attention to detail.
• Excellent written and oral communication skills.

Responsibilities

• The Access Center Representative provides scheduling support and appointment information to UC Health ambulatory patients.
• Agents schedule appointments and complete registration for identified UC Health ambulatory departments.

Skills

Customer service

Communication

Work under pressure

Attention to detail

Medical terminology

Education

High school diploma or GED

Job description

UC Health in Cincinnati seeks an Access Center Representative to provide scheduling support and patient information in a fast-paced ambulatory setting. Responsibilities include scheduling appointments, registering patients, and ensuring accurate, up-to-date demographic and insurance details, with a focus on friendly, professional service.

No experience is required; 0-6 months is preferred. Excellent customer service, medical terminology knowledge, and strong written and oral communication skills