Patient Access & Scheduling Coordinator

CO11 Children's Health Service Network (CHSN); United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Cincinnati Children’s Hospital Medical Center is seeking a Patient Representative II / Patient Access Representative to support patient registration, scheduling, admissions, and revenue cycle activities in a fast-paced outpatient setting.

The role emphasizes confidentiality, strong communication, and a service-oriented mindset to ensure a positive patient experience and smooth front-end operations.

Qualifications

• High school diploma or equivalent.
• No directly related experience.
• Strong interpersonal and communication skills.
• Ability to learn new systems and processes.
• Demonstrated customer service experience and attention to detail.

Responsibilities

• Register and schedule patients accurately and efficiently.
• Provide excellent customer service to patients, families, providers, and coworkers.
• Support patient admissions and front-end revenue cycle functions.
• Verify and maintain accurate demographic and insurance information.
• Follow organizational policies related to compliance, patient safety, and confidentiality.
• Collaborate with team members and clinical staff to ensure a positive patient experience.
• Maintain accuracy while working in a fast-paced healthcare environment.

Skills

Interpersonal skills

Customer service

Attention to detail

Learning new systems

Communication skills

Education

High school diploma or equivalent

Job description

Cincinnati Children’s Hospital Medical Center is seeking a Patient Representative II / Patient Access Representative to support patient registration, scheduling, admissions, and revenue cycle activities in a fast-paced outpatient setting.

The role emphasizes confidentiality, strong communication, and a service-oriented mindset to ensure a positive patient experience and smooth front-end operations.