Patient Access & Scheduling Specialist

Mercy Home Health; Youngstown (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Tuition assistance

Paid time off

Job summary

Mercy Health in Youngstown, OH seeks a front desk coordinator to manage scheduling, registration, and financial clearance processes. You will verify patient information, process authorizations, and assist patients with insurance and billing matters, while upholding the organization’s mission.

The role requires excellent customer service, healthcare exposure, and the ability to handle high-stress periods with accuracy. On-site position with competitive benefits.

Qualifications

• High School Diploma or GED required; business school degree preferred.
• 1-2 years of healthcare experience preferred.
• 1-2 years of extensive customer service experience preferred.
• Experience in scheduling, pre-registration, and financial clearance preferred.

Responsibilities

• Schedule procedures at appropriate facilities and times, collecting pre-certification information when available.
• Verify and document patient demographics, insurance, and payer codes.
• Pre-register patients with correct medical record numbers; ensure accurate registration.
• Perform insurance verification and determine patient liabilities; process payments.
• Process physician orders received by fax/EPIC and check medical necessity per LCD; communicate ABN requirements when needed.
• Greet and assist patients at front desk; manage check-in; correct registration errors.
• Demonstrate problem-solving skills related to scheduling, registration, financial clearance and patient liability.

Skills

Customer service

Healthcare experience

Problem solving

Education

High School Diploma or GED

Business school degree preferred

Tools

EPIC

Job description

Mercy Health in Youngstown, OH seeks a front desk coordinator to manage scheduling, registration, and financial clearance processes. You will verify patient information, process authorizations, and assist patients with insurance and billing matters, while upholding the organization’s mission.

The role requires excellent customer service, healthcare exposure, and the ability to handle high-stress periods with accuracy. On-site position with competitive benefits.