Patient Services Champion: Front Desk & Scheduling

Mercy Home Health; Perrysburg (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Incentives

403(b) with employer contributions

Medical coverage

Job summary

Mercy Health Perrysburg Village Square is seeking a Patient Services Representative to be the first line of contact for patients and the community, handling registration, demographic verification, insurance cards, and patient identification, and scheduling appointments.

The role involves explaining financial options, entering data accurately, processing admissions, collecting patient payments, and supporting referrals and online scheduling while ensuring a courteous, compliant patient experience.

Qualifications

• Register patients and verify demographics.
• Explain financial options to patients.
• Schedule appointments and manage referrals.

Responsibilities

• Serve as the primary point of contact between patients and practices.
• Greet patients and provide excellent customer service.
• Verify insurance information and collect patient payments.
• Enter information accurately and manage scheduling in the system.
• Assist in obtaining referrals and proper authorizations when needed.
• Support multiple physician practice locations as required.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or GED

Tools

MyChart

Job description

Mercy Health Perrysburg Village Square is seeking a Patient Services Representative to be the first line of contact for patients and the community, handling registration, demographic verification, insurance cards, and patient identification, and scheduling appointments.

The role involves explaining financial options, entering data accurately, processing admissions, collecting patient payments, and supporting referrals and online scheduling while ensuring a courteous, compliant patient experience.