Patient Access & Scheduling Specialist

Meridian HealthCare; Youngstown (OH); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Retirement plan with employer match

Generous PTO and holidays

Employee Assistance Program (EAP)

Professional development opportunities

Federal Loan Forgiveness programs STAR

Job summary

Meridian HealthCare in Youngstown, OH, is seeking a full-time Patient Services Representative to handle phone and portal inquiries, register patients, schedule appointments, and verify information using Meridian's practice management system and EHR.

This role emphasizes compassionate, customer-focused service, teamwork, and participation in process improvements, with a Monday–Friday 8:00am–4:00pm schedule and a comprehensive benefits package.

Qualifications

• One year of patient registration, appointment scheduling, insurance processing or customer service experience.
• High School Diploma required.
• Knowledge of medical terminology preferred.

Responsibilities

• Follow standards and guidelines for telephone etiquette and service when interacting with patients over the phone.
• Evaluate and identify callers' needs and schedule with provider.
• Register patients by gathering demographic information with the highest possible proficiency and verify existing data.
• Promptly and courteously answer and screen incoming calls and route them appropriately according to established customer service guidelines.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Teamwork

Education

High School Diploma

Tools

Microsoft Teams

EHR / Practice Management System

Job description

Meridian HealthCare in Youngstown, OH, is seeking a full-time Patient Services Representative to handle phone and portal inquiries, register patients, schedule appointments, and verify information using Meridian's practice management system and EHR.

This role emphasizes compassionate, customer-focused service, teamwork, and participation in process improvements, with a Monday–Friday 8:00am–4:00pm schedule and a comprehensive benefits package.