Patient Access & Registration Specialist

Bon Secours Mercy Health; Springfield (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Tuition support

Professional development

Job summary

Bon Secours Mercy Health in Ohio is seeking a Patient Access Representative to be the first point of contact for patients and families, ensuring accuracy in registration, verifying demographics, and protecting patient identity while guiding financial options. You will schedule appointments, handle basic insurance verification, and maintain confidentiality of records.

This role emphasizes customer service, teamwork, and clear communication with patients and medical staff in a fast-paced

Qualifications

• Prior registration/healthcare experience preferred.
• Medical terminology knowledge preferred.
• Strong communication and customer service skills.

Responsibilities

• Provide excellent customer service to patients and staff.
• Perform registration and basic insurance verification.
• Explain financial options to patients.
• Maintain confidentiality of patient records.
• Ensure smooth patient flow and report issues.
• Answer telephone greeting and assist callers.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Typing 40 WPM

Interpersonal skills

Basic math

Education

High School Diploma

Associate Degree preferred

Job description

Bon Secours Mercy Health in Ohio is seeking a Patient Access Representative to be the first point of contact for patients and families, ensuring accuracy in registration, verifying demographics, and protecting patient identity while guiding financial options. You will schedule appointments, handle basic insurance verification, and maintain confidentiality of records.

This role emphasizes customer service, teamwork, and clear communication with patients and medical staff in a fast-paced