Patient Access & Referrals Specialist

Signature Health Inc; Kirtland (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k match

PTO

Federal Loan Forgiveness

Professional Development

Job summary

Signature Health Inc. is seeking a Patient Access & Referral Representative in Ohio to deliver an exceptional patient experience from registration to scheduling and referrals. You will manage inbound/outbound communications, coordinate transportation, and support access to care.

The role emphasizes accuracy in data capture within the EHR, HIPAA compliance, and strong teamwork across disciplines. Evening and extended hours may be required, with comprehensive benefits available to full-time staff.

Qualifications

• 1 year office, customer service, or related experience required.
• Medical office experience preferred.
• Experience in healthcare with referrals preferred.
• EPIC experience desired.
• Knowledge of Medicare, Medicare Advantage, and Medicaid preferred.
• Verbal and written fluency in Spanish and English preferred.

Responsibilities

• Provide timely outreach and respond to inbound communications via phone, email, fax, and other electronic methods
• Accurately schedule appointments and support patient engagement in medical and behavioral health services through outbound calls and electronic communications.
• Initiate and monitor third-party ride transactions, schedule patient transportation, and address related inquiries
• Ensure all patient registration items and required data are captured accurately in the electronic health record (EHR)
• Monitor and respond to patient and potential patient inquiries through MyChart, the Signature Health website, and other communication channels.
• Verify patient insurance coverage and communicate financial responsibility for referred services
• Manage internal and external referral processes throughout the referral lifecycle
• Maintain patient confidentiality and adhere to HIPAA regulations at all times
• Meet or exceed productivity expectations for calls, chats, and referral closures to ensure timely scheduling and service delivery
• Be a strong team member by consistently demonstrating dependability, patience, kind and professional communication, and willingness to assist colleagues
• Other duties as assigned.

Skills

Customer service

Office administration

Healthcare knowledge

Spanish language

English language

Education

High School Diploma or equivalent

Tools

EPIC

EHR system

Job description

Signature Health Inc. is seeking a Patient Access & Referral Representative in Ohio to deliver an exceptional patient experience from registration to scheduling and referrals. You will manage inbound/outbound communications, coordinate transportation, and support access to care.

The role emphasizes accuracy in data capture within the EHR, HIPAA compliance, and strong teamwork across disciplines. Evening and extended hours may be required, with comprehensive benefits available to full-time staff.