Patient Access & Scheduling Specialist

U.S. Department of Veterans Affairs; White City (OR); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Federal retirement and 401K benefits

Job summary

U.S. Department of Veterans Affairs in White City, Oregon seeks a Medical Support Assistant to handle reception, intake, and indexing of health and administrative information.

The role involves using PC and Vista applications, interfacing with clinical staff, and determining appointment types according to scheduling guidelines. You will answer phones, greet patients, relay messages, schedule appointments, and coordinate transfers to VA facilities or private hospitals.

Qualifications

• High school diploma or equivalent is required as verification of basic education.
• Ability to maintain confidentiality of health and administrative information.
• Experience with PC applications and Vista applications is preferred.

Responsibilities

• Answers phones, greets patients, relays messages to staff, and schedules appointments.
• Interprets and verifies provider orders in accordance with scheduling guidelines.
• Coordinates administrative transfers to VA facilities or private hospitals as needed.
• Maintains confidentiality and communicates with clinicians and other allied health staff.

Education

High school diploma or equivalent

Job description

U.S. Department of Veterans Affairs in White City, Oregon seeks a Medical Support Assistant to handle reception, intake, and indexing of health and administrative information.

The role involves using PC and Vista applications, interfacing with clinical staff, and determining appointment types according to scheduling guidelines. You will answer phones, greet patients, relay messages, schedule appointments, and coordinate transfers to VA facilities or private hospitals.