Patient Care Scheduler & Front Desk Specialist

U.S. Department of Veterans Affairs; Ardmore (OK); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Federal benefits: Health/vision/dental

Job summary

The Department of Veterans Affairs, Veterans Health Administration in Ardmore, OK, seeks a Medical Support Assistant to handle patient intake, scheduling, and information processing. You will coordinate hospital admissions, clinic appointments, and related documentation, ensuring compliance with national scheduling guidelines.

Responsibilities include assisting Veterans, entering workload data, managing recalls and encounters, and supporting the medical team to ensure continuity of care.

Qualifications

• High school diploma or equivalent required.
• Experience in a healthcare setting is beneficial.
• Ability to follow scheduling guidelines and document patient interactions.

Responsibilities

• Provide first-line customer service to Veterans and beneficiaries.
• Schedule appointments and verify provider orders per scheduling guidelines.
• Process hospital admissions, registrations, and workload data entry.
• Manage recalls, view alerts, and encounters for clinics.
• Coordinate procedures and return appointments with staff and patients.
• Monitor appointment schedules and communicate delays to staff and patients.

Skills

Customer service

Scheduling appointments

Interpreting orders

PC applications

Education

High school diploma or equivalent

Tools

My HealtheVet

PCI

CTM+

ICB

Job description

The Department of Veterans Affairs, Veterans Health Administration in Ardmore, OK, seeks a Medical Support Assistant to handle patient intake, scheduling, and information processing. You will coordinate hospital admissions, clinic appointments, and related documentation, ensuring compliance with national scheduling guidelines.

Responsibilities include assisting Veterans, entering workload data, managing recalls and encounters, and supporting the medical team to ensure continuity of care.