Patient Access & Scheduling Specialist

University Hospitals; Westlake (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

University Hospitals is seeking a Patient Access Representative to serve as the first point of contact for patients and families. The role ensures accurate demographic, insurance, and payment information, while guiding patients through MyChart enrollment and scheduling processes.

The position emphasizes excellent patient service, collaboration with the care team, and timely handling of payments and PHI compliance in a fast-paced environment.

Qualifications

• No formal education details provided in the posting.

Responsibilities

• Checking patients in and out for medical visits.
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration.
• Communicating information to other medical care team members.
• May contact insurance companies regarding coverage, preapprovals, billing and other issues.
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC.
• Functions as an integrated team member and works collaboratively with staff and providers across the system to improve patient experience and department efficiency.
• Maintains a clean and organized work area.
• Must abide by all requirements to safely and securely maintain PHI.

Tools

EPIC

Job description

University Hospitals is seeking a Patient Access Representative to serve as the first point of contact for patients and families. The role ensures accurate demographic, insurance, and payment information, while guiding patients through MyChart enrollment and scheduling processes.

The position emphasizes excellent patient service, collaboration with the care team, and timely handling of payments and PHI compliance in a fast-paced environment.