Travel-Ready Patient Access Specialist – Scheduling & Billing

University Hospitals; Beachwood (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

University Hospitals is seeking a Patient Access Representative to be the first point of contact for patients and families. You will work with patients to verify demographics, insurance and payment information, help with MyChart enrollment, and coordinate scheduling to keep appointments on track.

This role supports the care team and influences patient experience and revenue cycle. The position emphasizes teamwork, HIPAA compliance, and proactive communication with patients and providers.

Responsibilities

• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments
• Assists patients with enrolling and utilizing MyChart
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
• Assist with completion of various types of paperwork and forms
• Effectively work EPIC workques, worklist and inbasket messages
• Schedules referrals and follow-up visits
• Accurate and timely scanning of documents into EPIC

Job description

University Hospitals is seeking a Patient Access Representative to be the first point of contact for patients and families. You will work with patients to verify demographics, insurance and payment information, help with MyChart enrollment, and coordinate scheduling to keep appointments on track.

This role supports the care team and influences patient experience and revenue cycle. The position emphasizes teamwork, HIPAA compliance, and proactive communication with patients and providers.