Patient Access & Scheduling Specialist

USA Health Systems; Mobile (AL); On-site; USD 32,000 - 43,000; Full time

Job summary

USA Health in Mobile seeks a Care Access Associate to serve as the primary clerical role in the practice, handling appointment reminders, rescheduling no-shows, and verifying demographic and insurance information for billing.

You will work with payers to determine in-network status, assist with copays, prepare charts, greet patients, document interactions in the medical record, and ensure accurate coding and timely follow-up.

Qualifications

• High School Diploma or equivalent and 1 year of clerical experience in an access center, customer service, or healthcare setting.
• Experience with Electronic Medical Records preferred.
• Completion of higher level of education as approved and accepted by the University of South Alabama will substitute for the required experience. Preferred

Responsibilities

• Care Access Associate calls patients to remind them of scheduled appointments, reschedule 'no show' appointments and verify demographic information for billing purposes.
• Prepare charts and encounter tickets for scheduled clinics in accordance with written policies and guidelines.
• Greets patients in a friendly manner and documents all patient interactions in the medical record.
• Obtains and verifies demographic and insurance information at the time of service.
• Verifies insurance and documents information for billing purposes.
• Checks patients into clinic and out with follow-up visits booked as required.
• Ensures patient confidentiality and maintains medical records.

Skills

Clerical experience

Customer service

Education

High School Diploma or equivalent

Tools

Electronic Medical Records

Job description

USA Health in Mobile seeks a Care Access Associate to serve as the primary clerical role in the practice, handling appointment reminders, rescheduling no-shows, and verifying demographic and insurance information for billing.

You will work with payers to determine in-network status, assist with copays, prepare charts, greet patients, document interactions in the medical record, and ensure accurate coding and timely follow-up.